Frequently Asked Questions
Find answers to common questions about our vacuum pumps and services.
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IRONCLAW specializes exclusively in oil-free claw vacuum pumps for industrial applications, including packaging, automotive, CNC, plastics, and general manufacturing use cases. Unlike distributors that carry dozens of vacuum pump types, we focus solely on this single product category so we can offer deeper technical expertise on every unit we sell.
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Most of our claw vacuum pump models are kept in stock at our Auburn Hills, Michigan facility, so you're not waiting on overseas production or long lead times for standard units. This means faster order fulfillment and quicker shipping compared to suppliers who manufacture or import on a per-order basis.
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Yes, all IRONCLAW claw vacuum pumps include a 1-year limited warranty from the date of shipment, covering malfunctions or failures occurring inside the dry claw mechanism due to defects in materials or workmanship. Wear items, external damage, and issues from improper installation or maintenance are not covered; after the warranty period ends, replacement parts are available at cost.
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Our claw vacuum pumps have passed CE, RoHS, and UL product testing certifications and are produced under ISO9001 and SGS quality management system certifications, giving you assurance of consistent build quality and compliance.
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Every pump undergoes strict quality checks throughout production, including inspection at casting, machining, assembly, and performance testing stages, along with packaging integrity checks before shipment. IRONCLAW backs this with lifetime after-sales service availability and free consultation on installation and maintenance for the life of your equipment.
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Vacuum pumps carry a 1-year limited warranty covering internal claw mechanism malfunctions, with lifetime after-sales service access from the date of shipment. For accessories, we offer replacement for any damaged components, and our team provides free consultation on installation, setup, and ongoing maintenance at no added cost.
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You can order directly through our store, simply browse our claw vacuum pump lineup, add the in-stock model you need to your cart, and check out securely online. Because most units ship from our Michigan inventory, you can expect quicker turnaround than waiting on overseas production.
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For pre-sales consulting, technical questions, or help choosing the right pump for your application, you can reach the IRONCLAW team directly using the contact details below before placing your order through the store.
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Free standard freight shipping is included on all IRONCLAW dry claw vacuum pumps, no matter the order size. Spare parts and accessories are not eligible for free shipping and are calculated at checkout based on weight and destination.
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We offer a 15-day return window on unused, uninstalled units in original packaging, with a 15% restocking fee to cover freight, inspection, and repackaging costs. Custom or special-order units are non-returnable, and units with a confirmed warranty-covered malfunction are not subject to the restocking fee.
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Inspect your crate and unit upon delivery and contact us within 48 hours if the item is defective, damaged, or incorrect. Confirmed damaged or incorrect orders are not subject to the restocking fee and are handled at no cost to you.
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Pump sizing depends on your required CFM (flow rate), duty cycle, and process conditions like particulates or moisture. Our pre-sales consulting team evaluates your specific application and recommends the correct model before you buy, so you're not guessing on capacity.
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We accept all major credit cards and secure online payment through our checkout. All transactions are processed securely with SSL encryption.
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For multi-unit or fleet orders, contact our team directly for volume pricing before placing your order through the store.
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Contact us as soon as possible after placing your order. Since most pumps ship from in-stock inventory within a few business days, we can only accommodate changes or cancellations before the order enters fulfillment.
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IRONCLAW currently ships within the United States and Canada only, please contact support if you would like to ship anywhere else.
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Double-check your card details and billing address, or try an alternate payment method at checkout. If the issue continues, contact our support team for help completing your order.