Refund policy

Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, and in its original packaging. You'll also need the receipt or proof of purchase.

A 15% restocking fee applies to all approved returns, covering inbound freight, inspection, and repackaging costs. Return freight costs are the responsibility of the customer.

To start a return, you can contact us at [INSERT COMPANY EMAIL]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we'll send you instructions on how and where to send your package, along with a freight authorization. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [INSERT COMPANY EMAIL].

Damages and issues

Please inspect your crate and unit upon delivery and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Confirmed damaged or incorrect orders are not subject to the restocking fee.

Warranty-covered malfunctions

Units with a confirmed internal claw mechanism malfunction within the 1-Year Limited Warranty period are not subject to this return window or restocking fee — these are handled separately under our Warranty Policy.

Exceptions / non-returnable items

Certain items cannot be returned, including custom or special-order units, personalized configurations, and units that have been installed or used. We also do not accept returns on sale items. Please get in touch if you have questions about your specific unit.

Exchanges

The fastest way to ensure you get the right unit is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method (minus the 15% restocking fee, where applicable) within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at [INSERT COMPANY EMAIL].